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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Lloyd Lam

October 24, 2025

5  out of  5
rating by Lloyd Lam
"I switched from Progressive Insurance to state farm for the same money but with more coverage, after six years with the progressive, Their premium is no longer cheap. Crystal has been Working with me to have the policy issue from State Farm, she offers quick, accurate, professional job And I am happy with that."
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Marcelo Hamui

October 23, 2025

5  out of  5
rating by Marcelo Hamui
"Brandi is really great she always helps me with my insurance and I have been a client for 10 years and counting"
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Hilary Ricci

October 21, 2025

5  out of  5
rating by Hilary Ricci
"We just switched our policies to the Brent Ward Agency. Crystal got us great rates and she was awsome to work with. I highly recommend this agency."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Crystal was able to help you and made the process enjoyable. Your recommendation means a lot to us. We look forward to continuing to provide you with excellent service at the Brent Ward Agency!"
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Katy O'Rourke

October 21, 2025

5  out of  5
rating by Katy O'Rourke
"I've had a really good experience signing up for condo and auto insurance through Ashley Avalos. She answered all of my questions and showed me multiple places I could save money or adjust my coverage for what I needed. She was also really easy to talk to and I never felt awkward or like I couldn't ask something. Thank you Ashley for all of your help!!"
We responded:
"Thank you for sharing your experience! We're delighted to hear that Ashley was able to answer all your questions and help you find coverage options that fit your needs while saving you money. Making sure you feel comfortable and confident is very important to us, and it’s great to know Ashley made the process easy and stress-free. We appreciate your trust and look forward to assisting you with your insurance in the future!"
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Megan Lee

October 21, 2025

5  out of  5
rating by Megan Lee
"Ashley is super awesome and professional!They provide very reasonable price!Recommended!"
We responded:
"Thank you for your fantastic review! We're happy to hear that Ashley provided you with professional service and great value. Your recommendation means a lot to us, and we look forward to continuing to assist you with your insurance needs!"
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Surya Munigoti

October 15, 2025

5  out of  5
rating by Surya Munigoti
"I had a wonderful experience working with Ashley Avalos. She is extremely knowledgeable and provided invaluable assistance with both Home and Auto insurance. Ashley offered multiple options and took the time to explain everything thoroughly and patiently. Her support made the entire process smooth and reassuring."
We responded:
"Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that Ashley provided you with knowledgeable, patient, and thorough assistance for both your Home and Auto insurance needs. It’s wonderful to know that she made the process smooth and reassuring for you. We truly appreciate your trust and look forward to continuing to support you in the future!"
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Robin Dieterle

October 14, 2025

5  out of  5
rating by Robin Dieterle
"Crystal was personable and professional, and quickly helped me get a transfer quote upon moving to Washington."
We responded:
"Thank you Robin for your valuable feedback and welcome to the agency. We are thrilled to hear that Crystal was able to help you get set up quickly and look forward to working with you for many years!"
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Mathew John

October 13, 2025

5  out of  5
rating by Mathew John
"I'd a particularly complicated case and Ashley Avalos was amazing in helping me navigate my situation, explaining everything, and finding the best solution. She was extremely prompt, professional and very pleasant to work with. I'd highly recommend Brent Ward and Ashley."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ashley was able to provide you with exceptional support and guidance throughout your case. Your recommendation means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out!"
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Biju K P

October 7, 2025

5  out of  5
rating by Biju K P
"I worked with "Ashley Hammond" for my Home and Auto insurance. She does an awesome job also other members from the Brent Ward . It was great customer experience. Recently I worked with Dianna Lagervall from Brent Ward - State Farm Insurance Agent. She Quickly addressed my queries and helped. Thanks Dianna for your help. Oct 7th 2025 I am still with State Farm through Brent Ward for both my auto and home insurance, and I continue to receive excellent service. Recently, I needed event insurance and reached out via email — Brandi Jones responded promptly and assisted me efficiently. I truly appreciate the outstanding support from the team and the continued professionalism and responsiveness that make working with Brent Ward a great experience. Thanks Brandi Jones for your help."
We responded:
"Thank you so much for your kind words and continued trust in the Brent Ward Agency! We're delighted to hear that Brandi was able to assist you promptly and that you’ve had such a positive experience with us. Providing excellent service is our top priority, and your feedback truly means a lot. We look forward to continuing to support you with your auto, home, and any other insurance needs. Thanks again for being a valued customer!"
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Ping Li

October 7, 2025

5  out of  5
rating by Ping Li
"Crystal Gollischewski did a great job. She was very professional and promptly answered all my questions regarding home and auto insurance."
We responded:
"Thank you for sharing your experience! We're delighted to hear that Crystal provided you with professional service and clear, timely answers to all your home and auto insurance questions. Your satisfaction means a lot to us!"
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Anne Saunders

October 3, 2025

5  out of  5
rating by Anne Saunders
"Karyn Hammond at Brent Ward Insurance Agency has been wonderful to work with regarding my insurance needs. She is communicates promptly, explains things very clearly, and makes sure things happen in a timely manner. I would highly recommend her."
We responded:
"Thank you so much for your kind words and thoughtful recommendation! We're thrilled to hear that Karyn provided you with clear communication and timely service. We truly appreciate your trust in the Brent Ward Insurance Agency and look forward to continuing to assist you with your insurance needs. If you ever have any questions, please don’t hesitate to reach out!"
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Corinne Lawson

October 1, 2025

5  out of  5
rating by Corinne Lawson
"We have been with State Farm for many years, several agents. We are so happy to get with Brent Ward Office, and Karyn is just amazing. No matter what question or problem we might have, Karyn gets back to us very quickly, helps us find solutions, answers all our questions and is super friendly. Thank you Karyn!! We have been lucky enough to only need State Farm for a fender bender and they (the 800 number main office) couldn't be more friendly & helpful. They took care of us so very well! Highly recommend."
We responded:
"Thank you so much for your kind words and for sharing your positive experience with us! We’re thrilled to hear that Karyn has been so helpful, responsive, and friendly in assisting you with your insurance needs. It’s wonderful to know that even during your claim, our team provided the support and care you deserved. Your recommendation means a lot to us, and we look forward to continuing to serve you and your family for many years to come!"
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Jennifer Beaton

September 26, 2025

5  out of  5
rating by Jennifer Beaton
"Karyn Hammond is so helpful when I need her! thank you for readily helping us and explaining other ways to access our accounts."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Karyn was able to assist you promptly and clearly explain the different ways to access your accounts. We appreciate your feedback and are always here to help whenever you need us!"
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Daniel Kwakye

September 26, 2025

5  out of  5
rating by Daniel Kwakye
"Excellent and unpressurized service from Crystal G. It was truly a pleasure to work with her and save!!!"
We responded:
"Thank you for your kind words! We're delighted to hear that Crystal provided you with excellent and unpressurized service. It's our goal to make the experience enjoyable while helping you save. We appreciate your feedback and look forward to assisting you again in the future!"
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Arun Sudhir

September 26, 2025

5  out of  5
rating by Arun Sudhir
"I have been with Brent for more than 5 years now and what started with auto has grown into home + auto + everything. It's a pleasure to work with them and they are always reachable and very nice to work with. I got a great deal on my policies and never had to keep switching after I went with Brent."
We responded:
"Wow, thank you for being such a loyal client for over five years! It means a lot to Brent and the whole team to hear that you feel well taken care of and that switching policies is no longer something you have to worry about. We truly enjoy working with you and appreciate the kind words. Here’s to many more years of partnership!"
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Mrs D

September 26, 2025

5  out of  5
rating by Mrs D
"Karyn has taken care of our insurance needs for years Super reliable and knows what she is doing Great gal!"
We responded:
"Thank you so much for your kind words and continued trust! We're thrilled to hear that Karyn has consistently provided you with reliable and knowledgeable service. We truly appreciate your support and look forward to assisting you for many years to come!"
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Lindsay Andreotti

September 24, 2025

5  out of  5
rating by Lindsay Andreotti
"Karyn Hammond at the Brent Ward State Farm Agency has been in our 'family' as an insurance agency for decades. She has always been such a great advocate for finding the best products for our cars and homes, and she is also fast, thorough, and willing to answer questions--even when they are sometime out of left field. I can't recommend her enough as your next insurance agent!"
We responded:
"Thank you so much for your kind and thoughtful review Lindsay! We’re thrilled to hear that Karyn and the Brent Ward State Farm Agency have been a trusted part of your family’s insurance needs for so many years. Karyn takes great pride in providing fast, thorough service and personalized support, and your recognition means a lot to her and our entire team. We truly appreciate your recommendation and look forward to continuing to serve you and your family for years to come!"
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Quentin

September 17, 2025

5  out of  5
rating by Quentin
"Crystal was great to work with. She explained everything clearly, answered my questions quickly, and made the whole process simple. I really appreciate her professionalism and friendly attitude. Highly recommend!"
We responded:
"Thank you so much for your kind words and thoughtful review! Welcome to the Brent Ward Agency. We're thrilled to hear that Crystal provided clear explanations, prompt responses, and made the process simple for you. We truly appreciate your recommendation and are glad her professionalism and friendly attitude made a positive impact. We look forward to helping you for years to come."
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Matt

September 17, 2025

5  out of  5
rating by Matt
"Ashley Avalos did a great job, very professional and knowledgeable."
We responded:
"Welcome to the State Farm family and our agency. Thank you so much for taking the time to leave Ashley this review and we're happy to have earned your business. We truly appreciate your feedback and look forward to helping you in the future."
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Jadyn Moore

September 9, 2025

5  out of  5
rating by Jadyn Moore
"Deanna called and was very friendly and communicative. She got me reinstated on my car insurance and I left the call very grateful and happy! Thank you Deanna!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Deanna was able to assist you and make the process smooth and positive. We’ll be sure to pass along your appreciation to her. Thank you again for your continued trust in us to handle your insurance needs. "
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Gordy Anderson

August 29, 2025

5  out of  5
rating by Gordy Anderson
"I was referred to Ashley Avelos by the team at TriStar Mortgage, who gave her glowing reviews for her service and ability to deliver results. I was not disappointed. Ashley is knowledgeable, spent a good deal of time reviewing our current coverage and presented an effective argument for moving to State Farm for our new home, and our autos. She followed up, was very bright and upbeat, and it was a delight to work with her. Your agency is fortunate to have an asset like her in sales."
We responded:
"Thank you so much for your kind words and thoughtful review! We’re thrilled to hear that Ashley provided you with knowledgeable and attentive service, and that she was able to help you find the right coverage for your home and autos. We are so thankful to have Ashley on our team, she truly cares about our customers and it shows. We appreciate your trust and thank you so much for choosing us!"
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Parth Rupala

August 23, 2025

5  out of  5
rating by Parth Rupala
"I had a great experience working with Ashley. She was incredibly thorough, explained all the insurance options clearly, and helped me understand what would best suit my needs. Her professionalism and patience made the process easy and informative. If you're looking for someone who’s knowledgeable and truly committed to helping, I highly recommend her."
We responded:
"Thank you so much for your kind words! We are thrilled to hear that you had a positive experience working with Ashley and that she helped clarify your insurance options. We are happy to hear the process felt easy and informative. Your recommendation means a lot to us. Please don’t hesitate to reach out if you need any further assistance in the future!"
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SM

August 14, 2025

5  out of  5
rating by SM
"We had an outstanding experience with Ashley Avalos, our State Farm Agent. From the very beginning, she was professional, incredibly knowledgeable, transparent, and most importantly patient. My husband and I had a lot of questions about our homeowners policy coverages, various options, and she took the time to walk us through every detail. Her commitment to customer care and knowledge made this overwhelming process smooth. If you're looking for someone who can help you make informed decisions, I highly recommend Ashley. Doug and Stella Moeller"
We responded:
"Thank you for sharing your positive experience while working with Ashley. We’re proud to have her on our team, and it’s wonderful to hear how her professionalism, knowledge, and patience made the homeowners policy process smooth and clear for you and your husband. Providing exceptional customer care is our top priority, and Ashley consistently goes above and beyond to ensure our clients feel informed and supported. We truly appreciate your recommendation and look forward to assisting you with any future needs."
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Tom Nelson

August 8, 2025

5  out of  5
rating by Tom Nelson
"Crystal was wonderful throughout the whole process. She not only helped me get the coverage that I needed at better rates than I previously had. I wouldn't say that we talked business the entire time, because we're both real people with real lives."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Crystal provided you with excellent service and helped you find the right coverage at better rates. Building genuine connections while taking care of your needs is exactly what we strive for. We truly appreciate your trust and look forward to assisting you again in the future!"
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Rodrigo Vergara

August 8, 2025

5  out of  5
rating by Rodrigo Vergara
"Crystal was super helpful to identify the best coverage and discounts we could get; she took all the time to answer our questions while personalizing the policy to our needs. Thanks!"
We responded:
"Thank you so much for taking your time to leave Crystal this review, we so appreciate your feedback. We are thrilled to hear that you found Crystal to be helpful and willing to take her time answering your questions. We pride ourselves on delivering exceptional service every step of the way. We look forward to helping you in the future!"