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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Tania Backus

December 11, 2025

5  out of  5
rating by Tania Backus
"Ashley Avalos answered all of my questions and helped me choose the policies that were tailored to my needs. Very friendly and professional!"
We responded:
"Thank you so much for your kind words and welcome to the agency! We're thrilled to hear that Ashley was able to assist you with professionalism and friendliness while finding the policies that best fit your needs. We appreciate your feedback and look forward to serving you again in the future!"
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Sahana b.s

December 7, 2025

5  out of  5
rating by Sahana b.s
"Ashley was super quick in getting us the auto+home insurance! She was diligent and informed us of every coverage and explained them in detail to me. We have got landlord insurance too previously and she has always been available and quick to help!"
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ashley provided you with quick, thorough, and attentive service for your auto and home insurance needs. We pride ourselves on clear communication and being available whenever our clients need us. We truly appreciate your trust and look forward to continuing to assist you in the future!"
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Susan Pletcher

December 3, 2025

5  out of  5
rating by Susan Pletcher
"We had a fantastic experience working with Ashley Avalos. Our previous insurance company that we had for 11 years for our auto and home insurance just kept going up. Ashley gave us very detailed explanations on our choices, and we ended up with better coverage at a lower cost. It was a pleasure to work with her, and she made the entire experience easy and stress free."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ashley provided you with detailed guidance and helped you find better coverage at a lower cost. It's wonderful to know she made the process easy and stress-free for you. We truly appreciate your trust and look forward to continuing to serve your insurance needs!"
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Kayla Gregory

December 2, 2025

5  out of  5
rating by Kayla Gregory
"Kelli is absolutely amazing! She is incredibly knowledgeable, kind, and always takes the time to explain everything clearly. You truly feel cared for. This team is lucky to have her!"
We responded:
"Thank you for the kind words and taking your time to leave us this review. We appreciate you and look forward to working with you again."
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Kris Nielson

November 28, 2025

5  out of  5
rating by Kris Nielson
"I had a wonderful experience working with Ashley Avalos. We were in the process of purchasing a new home and met her while comparing many insurance companies. She was professional, knowledgeable and friendly. She took the time to explain our options and worked patiently with us to create the best plan to suit our needs. This included both home and auto insurance. She made the whole process comfortable and stress free! I would highly recommend giving Ashley a call if you're looking to buy or reassess your insurance needs."
We responded:
"Thank you so much for your kind words and thoughtful review! We're delighted to hear that Ashley provided you with professional, knowledgeable, and friendly service throughout your home and auto insurance process. It's wonderful to know she made everything comfortable and stress-free for you. We truly appreciate your recommendation and are here to assist you anytime you need. Thanks again for choosing us!"
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Meenu Koul

November 27, 2025

5  out of  5
rating by Meenu Koul
"I received a great & prompt help from Crystal Gollischewski to finish the whole process in 2 days with clear-cut direction and closure. I am very grateful for this. Thank you so much."
We responded:
"Thank you for sharing your positive experience! We're thrilled to hear that Crystal provided prompt and clear guidance to help you complete the process quickly and smoothly. Your kind words mean a lot to us, and we'll be sure to pass along your gratitude to Crystal. Thank you for choosing our services!"
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Rod Artajo

November 26, 2025

5  out of  5
rating by Rod Artajo
""I had a great experience with Crystal helping me understand with my options when looking for bundling home and auto Insurance Policy. She was very helpful, professional and not pushy. She understood my needs and give great explanations. I left Statefarm over a year ago and I am returning back because Statefarm offered me a desirable and affordable insurance for my family. Great service overall!"
We responded:
"Welcome back to the family!!! Thank you so much for your wonderful review! We're thrilled to hear that Crystal was able to assist you in understanding your options for bundling your home and auto insurance. Providing helpful, professional, and personalized service is our top priority, and it’s great to know that you felt supported throughout the process. We're also delighted to welcome you back to State Farm!"
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Mike Paer

November 25, 2025

5  out of  5
rating by Mike Paer
"I was referred to Ashley by a friend, and I couldn’t be happier working with her. From the very first call, she was friendly, respectful, and really took the time to walk me through my options. She made the whole process easy to understand and helped me land coverage that not only saves me money but actually gives me better protection than I had before. Ashley is genuine, thorough, and just a pleasure to work with. I’ll be sending anyone who needs a knowledgeable insurance rep her way!"
We responded:
"Welcome to the agency and thank you for choosing Brent Ward State Farm! Thank you also for your kind words! We're thrilled to hear that Ashley provided you with friendly, thorough, and knowledgeable service. It's wonderful that she was able to help you find better coverage that saves you money and gives you peace of mind. We truly appreciate your trust and your willingness to recommend her to others. We'll be here for you when you need us most so don't hesitate to reach out. Thanks again!"
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Ayman Elmenshawy

November 25, 2025

5  out of  5
rating by Ayman Elmenshawy
"They were very helpful in setting up the policy for my oldest son who just started driving Also they explained how can i combine my existing insurances, so it is easier to manage"
We responded:
"Thank you so much for your kind words! We're glad to hear that we could help set up the policy for you and make managing your insurances easier. If you ever have any more questions or need assistance in the future, feel free to reach out. We're here to help!"
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Daniel Sides

November 12, 2025

5  out of  5
rating by Daniel Sides
"Ashley was incredibly helpful, dumbed down the process for me, and provided a competitive home insurance quote that we ultimately went with."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ashley was able to simplify the process and provide a competitive home insurance quote that met your needs. If you ever have any questions or need assistance in the future, please don't hesitate to reach out. We appreciate your business!"
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Josh Matson

November 12, 2025

5  out of  5
rating by Josh Matson
"We had the pleasure of working with Ashley when our insurance premiums started quickly increasing due to the heightened “fire risk” in Cle Elum. She took the time to carefully review our policies and explore all available options. Not only was Ashley able to save us money, but she also increased our coverage — not just on our homeowners insurance, but on our auto and RV policies as well. All with a teen driver to boot! Her professionalism, attention to detail, and commitment to finding the best possible solution for our situation were outstanding. It’s rare to find someone so knowledgeable, proactive, and genuinely dedicated to their clients’ needs. We’re very grateful for Ashley’s help and highly recommend her to anyone looking for exceptional insurance service."
We responded:
"Thank you so much for your thoughtful and detailed review! We’re delighted to hear that Ashley was able to help you navigate the challenges posed by the increased fire risk in Cle Elum and find solutions that not only saved you money but also enhanced your coverage across homeowners, auto, and RV policies. Managing insurance for a teen driver can be tricky, and we’re glad Ashley’s expertise made the process smoother for you. Your kind words about her professionalism, attention to detail, and dedication truly mean a lot to us. It’s always our goal to provide personalized, proactive service that meets each client’s unique needs. We sincerely appreciate your recommendation and look forward to continuing to support you in the future!"
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Houman Taherian

November 11, 2025

5  out of  5
rating by Houman Taherian
"I worked with Crystal at Brent Ward agency and I'm so glad I did! They're very sharp and customer centric as a team and Crystal is great to work with. She was able to help us save a good amount on our insurance premiums and spent the time to go over various models in order to achieve the best fit for our needs. Very happy with their services and highly recommend them to anyone needing assistance with home, auto and other types of coverages."
We responded:
"Thank you so much for your wonderful feedback! We're thrilled to hear that Crystal was able to provide you with excellent service and help you find the best insurance solutions to fit your needs. Crystal takes great pride in working closely with clients to ensure they get the most value and coverage possible. We truly appreciate your recommendation and look forward to assisting you with any of your insurance needs in the future!"
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Zhiyou Liu

November 11, 2025

5  out of  5
rating by Zhiyou Liu
"Worked with Crystal to get my home insurance. She's quick on response and knowledgable."
We responded:
"Thank you so much for taking your time to leave Crystal a review, we so appreciate it. Welcome to our agency and the State Farm family. We look forward to serving you for many years to come."
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Lloyd Lam

October 24, 2025

5  out of  5
rating by Lloyd Lam
"I switched from Progressive Insurance to state farm for the same money but with more coverage, after six years with the progressive, Their premium is no longer cheap. Crystal has been Working with me to have the policy issue from State Farm, she offers quick, accurate, professional job And I am happy with that."
We responded:
"Thank you so much for your feedback and welcome to the Brent Ward agency. We look forward to working with you for many years!"
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Marcelo Hamui

October 23, 2025

5  out of  5
rating by Marcelo Hamui
"Brandi is really great she always helps me with my insurance and I have been a client for 10 years and counting"
We responded:
"Thank you so much for your feedback and we are happy to hear that working with Brandi is great. We look forward to helping you for many more years and thank you so much for your continued loyalty. We appreciate you!"
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Hilary Ricci

October 21, 2025

5  out of  5
rating by Hilary Ricci
"We just switched our policies to the Brent Ward Agency. Crystal got us great rates and she was awsome to work with. I highly recommend this agency."
We responded:
"Thank you for your wonderful feedback! We're so glad to hear that Crystal was able to help you and made the process enjoyable. Your recommendation means a lot to us. We look forward to continuing to provide you with excellent service at the Brent Ward Agency!"
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Katy O'Rourke

October 21, 2025

5  out of  5
rating by Katy O'Rourke
"I've had a really good experience signing up for condo and auto insurance through Ashley Avalos. She answered all of my questions and showed me multiple places I could save money or adjust my coverage for what I needed. She was also really easy to talk to and I never felt awkward or like I couldn't ask something. Thank you Ashley for all of your help!!"
We responded:
"Thank you for sharing your experience! We're delighted to hear that Ashley was able to answer all your questions and help you find coverage options that fit your needs while saving you money. Making sure you feel comfortable and confident is very important to us, and it’s great to know Ashley made the process easy and stress-free. We appreciate your trust and look forward to assisting you with your insurance in the future!"
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Megan Lee

October 21, 2025

5  out of  5
rating by Megan Lee
"Ashley is super awesome and professional!They provide very reasonable price!Recommended!"
We responded:
"Thank you for your fantastic review! We're happy to hear that Ashley provided you with professional service and great value. Your recommendation means a lot to us, and we look forward to continuing to assist you with your insurance needs!"
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Surya Munigoti

October 15, 2025

5  out of  5
rating by Surya Munigoti
"I had a wonderful experience working with Ashley Avalos. She is extremely knowledgeable and provided invaluable assistance with both Home and Auto insurance. Ashley offered multiple options and took the time to explain everything thoroughly and patiently. Her support made the entire process smooth and reassuring."
We responded:
"Thank you so much for your kind words and thoughtful feedback! We’re delighted to hear that Ashley provided you with knowledgeable, patient, and thorough assistance for both your Home and Auto insurance needs. It’s wonderful to know that she made the process smooth and reassuring for you. We truly appreciate your trust and look forward to continuing to support you in the future!"
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Robin Dieterle

October 14, 2025

5  out of  5
rating by Robin Dieterle
"Crystal was personable and professional, and quickly helped me get a transfer quote upon moving to Washington."
We responded:
"Thank you Robin for your valuable feedback and welcome to the agency. We are thrilled to hear that Crystal was able to help you get set up quickly and look forward to working with you for many years!"
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Mathew John

October 13, 2025

5  out of  5
rating by Mathew John
"I'd a particularly complicated case and Ashley Avalos was amazing in helping me navigate my situation, explaining everything, and finding the best solution. She was extremely prompt, professional and very pleasant to work with. I'd highly recommend Brent Ward and Ashley."
We responded:
"Thank you so much for your kind words! We're thrilled to hear that Ashley was able to provide you with exceptional support and guidance throughout your case. Your recommendation means a lot to us. If you ever need assistance in the future, please don't hesitate to reach out!"
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Biju K P

October 7, 2025

5  out of  5
rating by Biju K P
"I worked with "Ashley Hammond" for my Home and Auto insurance. She does an awesome job also other members from the Brent Ward . It was great customer experience. Recently I worked with Dianna Lagervall from Brent Ward - State Farm Insurance Agent. She Quickly addressed my queries and helped. Thanks Dianna for your help. Oct 7th 2025 I am still with State Farm through Brent Ward for both my auto and home insurance, and I continue to receive excellent service. Recently, I needed event insurance and reached out via email — Brandi Jones responded promptly and assisted me efficiently. I truly appreciate the outstanding support from the team and the continued professionalism and responsiveness that make working with Brent Ward a great experience. Thanks Brandi Jones for your help."
We responded:
"Thank you so much for your kind words and continued trust in the Brent Ward Agency! We're delighted to hear that Brandi was able to assist you promptly and that you’ve had such a positive experience with us. Providing excellent service is our top priority, and your feedback truly means a lot. We look forward to continuing to support you with your auto, home, and any other insurance needs. Thanks again for being a valued customer!"
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Ping Li

October 7, 2025

5  out of  5
rating by Ping Li
"Crystal Gollischewski did a great job. She was very professional and promptly answered all my questions regarding home and auto insurance."
We responded:
"Thank you for sharing your experience! We're delighted to hear that Crystal provided you with professional service and clear, timely answers to all your home and auto insurance questions. Your satisfaction means a lot to us!"
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Anne Saunders

October 3, 2025

5  out of  5
rating by Anne Saunders
"Karyn Hammond at Brent Ward Insurance Agency has been wonderful to work with regarding my insurance needs. She is communicates promptly, explains things very clearly, and makes sure things happen in a timely manner. I would highly recommend her."
We responded:
"Thank you so much for your kind words and thoughtful recommendation! We're thrilled to hear that Karyn provided you with clear communication and timely service. We truly appreciate your trust in the Brent Ward Insurance Agency and look forward to continuing to assist you with your insurance needs. If you ever have any questions, please don’t hesitate to reach out!"
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Corinne Lawson

October 1, 2025

5  out of  5
rating by Corinne Lawson
"We have been with State Farm for many years, several agents. We are so happy to get with Brent Ward Office, and Karyn is just amazing. No matter what question or problem we might have, Karyn gets back to us very quickly, helps us find solutions, answers all our questions and is super friendly. Thank you Karyn!! We have been lucky enough to only need State Farm for a fender bender and they (the 800 number main office) couldn't be more friendly & helpful. They took care of us so very well! Highly recommend."
We responded:
"Thank you so much for your kind words and for sharing your positive experience with us! We’re thrilled to hear that Karyn has been so helpful, responsive, and friendly in assisting you with your insurance needs. It’s wonderful to know that even during your claim, our team provided the support and care you deserved. Your recommendation means a lot to us, and we look forward to continuing to serve you and your family for many years to come!"